Legal

Privacy Policy

Last updated: September 2026

This policy explains what information C&Y Group ("we", "us", "our") collects through cygroup.co.in ("the Site") and how we use it.

1. Information We Collect

When you place an order, we collect your name, email address, phone number, and delivery address. This is used solely to process, produce, and deliver your order, and to contact you about it.

2. Payment Information

All payments are processed securely by our payment partner, Razorpay. We do not receive, see, or store your card number, UPI ID, or bank details on our own servers — Razorpay handles this directly under its own security standards and privacy policy.

3. How We Use Your Information

• To process and fulfil your order
• To communicate with you about your order status and delivery
• To enforce our one-collection-per-person policy (matching orders by email and phone)
• To respond to questions you send us directly

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Sharing

We share order details only with parties directly involved in fulfilling your order — our payment processor (Razorpay) and our shipping/courier partners — solely for the purpose of completing your purchase and delivery.

5. Data Retention

We retain order records for as long as necessary to fulfil the order, comply with our legal and tax obligations, and enforce our one-collection-per-person policy.

6. Your Rights

You may contact us at any time to request a copy of the information we hold about you, ask us to correct it, or request its deletion where we are not legally required to retain it.

7. Cookies

This Site does not currently use advertising or tracking cookies. Any technical cookies used are limited to keeping the site and checkout functioning correctly.

8. Contact

For any privacy-related question or request, write to us at support@cygroup.co.in.