Legal

Refund, Cancellation & Shipping Policy

Last updated: September 2026

Because every C&Y Group piece is made to order in a single limited run, our refund and cancellation terms differ from typical retail. Please read this policy carefully before placing an order.

1. Cancellations Before Production Begins

You may cancel your order for a full refund within 48 hours of placing it, provided production has not yet started. To cancel, email us at support@cygroup.co.in with your order details as soon as possible.

2. Cancellations After Production Begins

Once production has started, your piece is being individually made for you and cannot be resold to anyone else. For this reason, we are unable to offer cancellations or refunds after this point, except where required by law or as described below.

3. Damaged, Defective, or Incorrect Items

If your piece arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a free repair, replacement, or full refund at our discretion, once the issue is verified.

4. Refund Method & Timing

Approved refunds are issued to your original payment method via Razorpay, our payment partner. Please allow 7–10 business days for the refund to reflect, depending on your bank or payment provider.

5. Delivery & Shipping

All pieces are made to order; please allow a minimum of 90 days from order confirmation to delivery. We will share tracking details by email once your order ships. Shipping is currently offered within India; for international delivery, please contact us before ordering to confirm availability and timelines.

6. One Collection Per Person

Per our Terms & Conditions, each customer may purchase only one C&Y Group collection. A cancelled or refunded order does not entitle a customer to place a new order for a different collection unless the cancellation happened before production began.

7. Contact

For any cancellation, refund, or delivery question, write to us at support@cygroup.co.in.