Legal

Terms & Conditions

Last updated: September 2026

These Terms & Conditions govern every purchase made through cygroup.co.in ("the Site"), operated by C&Y Group ("we", "us", "our"). By placing an order, you agree to these terms in full.

1. Our Products

C&Y Group sells a small number of limited-edition watch-and-pen collections. Each collection is produced in a single, unrepeated run. Once a collection is sold, it is retired permanently — there is no restock, re-issue, or second production run, for anyone, at any price.

2. One Collection Per Person

Each individual customer may purchase a single C&Y Group collection, identified by the email address and phone number used at checkout. We reserve the right to refuse or cancel any order that we reasonably believe is a second purchase by an existing customer, regardless of the name, shipping address, or payment method used.

3. Pricing & Payment

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Full payment is required at the time of order through our payment partner, Razorpay. We do not store your card, UPI, or bank details on our own servers.

4. Production & Delivery

Every piece is made to order. Production begins only after your payment is confirmed. Please allow a minimum of 90 days from order confirmation to delivery. This is a minimum, not a guaranteed date — as a small, limited-run maker, occasional delays can occur, and we will communicate with you by email if your order is expected to take longer.

5. Order Changes & Cancellations

See our Refund & Cancellation Policy for full details on when an order may be cancelled or refunded.

6. Intellectual Property

The C&Y Group name, logo, product designs, and all content on this Site are our property or used with permission, and may not be reproduced, copied, or used commercially without our prior written consent.

7. Limitation of Liability

To the maximum extent permitted by law, C&Y Group is not liable for indirect, incidental, or consequential damages arising from the purchase or use of our products, beyond the value of the order itself.

8. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts having authority over our registered place of business.

9. Contact

For any questions about these terms, write to us at support@cygroup.co.in.